Guidelines & Policies

Fares

To receive service, passengers may pay a fare upon boarding, but their escorts do not. Fares may be paid by cash or check. Prior arrangements may be made with the Transportation office staff to pay for rides in advance.

Co-pays must be exact change and will be collected upon each entry to a vehicle.

Service Area

Our defined service area includes all of Wayne County, Tafton, Carbondale area, Susquehanna area, Clarks Summit area, Scranton area, and Wilkes-Barre area.

Reservations

Reservations will be accepted as far in advance as six months and not later than 3 p.m. two business days before your appointment. Senior shared-ride trips must be booked at least one business day in advance.

Additional Trips

Transportation riders must call the office to arrange additional trips. For example, if you anticipate making a stop at a pharmacy after your doctor visit, please book the trip from the doctor’s office to the pharmacy at the time you book your reservation. We cannot accept requests for extra stops on the day and time of a trip. Transportation riders should allow for medications and food as needed. Please call to cancel if the stop does not become necessary.

Personal Escorts & Service Animals

Wayne County Transportation provides assistance to board and disembark. At the time of registration, a passenger is required to let us know if he or she must travel with an escort. The same is true of service animals. There is no charge for an escort or service animal.